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Official ipolo customer support

Support,
made simple.

Find the right setup guide, solve common issues, download manuals, or contact the ipolo support team.

Search setup, cleaning, water care, ice quality, delivery, and safety topics.
01Choose your modelGet model-specific help 02Fix a common issueFollow guided steps 03Submit a requestContact ipolo support
Product support onlyNo prices, promotions, shopping cart, or checkout.
Response within 1 business daySafety-related requests are prioritized.
Privacy-first supportYour information is handled under the ipolo Privacy Policy.
CHOOSE YOUR PRODUCT

Start with the right model.

Select the machine that matches the rating label on the back of your product.

COUNTERTOP NUGGET ICE MAKER

33 lb / Day

Compact countertop model with an integrated water reservoir.

View manual
COUNTERTOP NUGGET ICE MAKER

44 lb / Day

Higher-capacity model with a removable water reservoir.

View manual
GUIDED TROUBLESHOOTING

Solve common issues.

Choose a symptom to open clear steps. The selected topic can carry into your support request.

!
Smoke, burning smell, sparks, or an overheated power cord? Unplug the unit immediately. Do not restart it or continue troubleshooting.
MANUALS & CARE

Keep the right guidance close.

Download model-specific manuals and review essential setup and care guidance.

24HBEFORE FIRST USE

Let the unit rest upright.

Keep the appliance upright for 24 hours after delivery before turning it on.

H₂OWATER & ICE CARE

Better water, better ice.

Filtered or purified water can reduce mineral buildup and support consistent ice quality.

CONTACT IPOLO SUPPORT

Tell us what happened.

Include your purchase channel, order number, product model, and a clear description. Photos or a short video can help our team respond accurately.

BUSINESS HOURS
Monday–Friday, 9:00 AM–5:00 PM PT
LANGUAGE
English
Your privacy matters.

Do not upload payment-card information, government-issued identification, or unrelated personal documents. Submitted information is processed under the ipolo Privacy Policy.

SUPPORT FORM

Submit a support request

Secure form
OFFICIAL SUPPORT PORTAL

Built for support—not shopping.

This site is dedicated to setup, manuals, troubleshooting, warranty, replacement assistance, and customer support. No products are sold on this website.